At Arif Sir’s Science Hub, we are committed to providing high-quality educational content and services to our students and users. We understand that sometimes situations change, and you may need to request a refund. This Refund Policy outlines the conditions under which we offer refunds and the process to follow.
1. Eligibility for Refunds
We offer refunds under specific conditions as outlined below:
- Course or Product Purchases: If you purchase a course, e-book, or any other educational product from Arif Sir's Science Hub and you are unsatisfied with the content or if it does not meet your expectations, you may be eligible for a refund.
- Subscription Fees: If you have subscribed to any of our services and have been charged, you may request a refund under the circumstances described below.
2. Refund Conditions
To be eligible for a refund, the following conditions must be met:
- Refund Request Within 7 Days: Refund requests must be submitted within 7 days of the purchase or subscription date. Requests submitted after this period will not be eligible for a refund.
- Unopened or Unused Content: For digital content (such as e-books or downloadable resources), a refund will be considered only if the content has not been accessed or downloaded.
- Non-Usage of Services: If you have subscribed to a course or service, a refund will be granted only if the course or service has not been started or if the content has not been accessed beyond a certain point (as specified in the terms of service).
- Technical Issues: If you experience technical difficulties preventing you from accessing the purchased product or service, we will first attempt to resolve the issue. If the problem cannot be fixed, we will evaluate your eligibility for a refund on a case-by-case basis.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team at [email protected].
- Provide the following information:
- Your name and contact details.
- A copy of your receipt or order confirmation.
- A brief explanation of why you are requesting the refund.
- Any relevant details, such as issues faced while using the product or service.
Once we receive your request, our team will review the information and process your refund within 7-10 business days.
4. Refund Process
If your refund request is approved, we will process the refund to your original payment method. Depending on your bank or payment provider, it may take a few business days for the refund to be reflected in your account.
5. Non-Refundable Items
Certain items or services are non-refundable, including but not limited to:
- Completed Courses or Lessons: Once a course or lesson is completed, no refund will be provided, unless there are exceptional circumstances.
- Special Offers or Discounted Products: Products or services purchased under a promotional offer, discount, or sale are generally non-refundable.
- Subscription Renewals: Once a subscription is renewed, no refund will be issued unless there is a clear error or issue with the renewal process.
6. Changes to This Refund Policy
Arif Sir's Science Hub reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically for any updates or changes.
7. Contact Us
If you have any questions or concerns regarding this Refund Policy or if you would like to request a refund, please contact us:
Email: [email protected]
Phone Number: [Insert Phone Number Here]
Address: Arif Sir’s Science Hub, [Insert Address Here]
By purchasing from Arif Sir’s Science Hub, you agree to the terms of this Refund Policy.